1/ Can we address the 🐘 in the room? We want to provide you more clarity and transparency around our stolen items policy ↯
2/ Our policy is designed to keep our community safe, but we know in some cases its side effects have damaged your trust in our platform. We’ve failed to proactively and transparently communicate the rationale behind our approach.
3/ We're in this together: as we work to make our users safer, it's on us to keep you in the know.
4/ So why do we have this policy? It is against US law to knowingly allow the sale and transfer of stolen items. We do not want to incentivize theft by allowing our platform to be used to help sell stolen items.
5/ In some cases, the purchaser who unknowingly bought a stolen item (at no fault of their own) was inadvertently penalized. This is one of the most difficult issues we face. Please believe we take it seriously & we’ve been actively listening to your feedback on how to tackle it
6/ Based on your input, we’ve already made the call to adjust elements of how we implement our policy. 1st, we're expanding the ways we use police reports: we've always used them for escalated disputes, but they'll now be used to confirm all theft reports.
7/ For all reports going forward, if we don't receive a police report within 7 days, we’ll re-enable buying & selling for the reported item. This change will help prevent false reports. We think this is a good 1st step & we’re grateful for the community’s suggestions.
8/ 2nd, we’re making it easier for users who reported an item stolen to re-enable buying and selling when they recover the item OR determine they should withdraw their stolen item report. For example, we're finalizing details on a simplified process that doesn't require a notary.
9/ In the long term, our key focus areas continue to be on finding solutions that tackle this problem at its root. Efforts are already underway to better automate threat and theft detection, such as blocking suspect URLs earlier.
10/ Beyond that, we are collaborating closely with ecosystem partners to help prevent and disincentivize theft, and building better education resources to help users stay safe in web3.
11/ Take @MetaMask: they’re already doing meaningful work to help make users aware of what they are signing:
12/ We care DEEPLY about enabling users to operate safely on our platform. Allowing the sale of stolen items and operating with stolen goods is no sign of a healthy ecosystem...but neither is a lack of trust from those of you who got us here.
13/ Doing better begins w/ sharing & listening more. We’re committed to improving at both. Thank you for your feedback, your patience & your passion. Behind this blue boat is a group of humans who love this space like you do & we wouldn't be here without you. More from us soon 💙
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